Here at UnitedBasketballSupply.com we want you to be happy with your purchase. If you're not happy with what you purchased please call us toll free at 1-800-494-3933. (Custom ordered products (in example: custom length poles, custom printed products, custom cut products, custom colors, etc..) are not refundable once ordered).
If after calling us you are still unhappy with your product, simply ask us for a return authorization number and ship it back to us. (All returns must have a return authorization number if you would like a full refund) If your product is still in new, resellable condition we will refund 100% of your purchase price (minus the shipping charges) if they are returned within 30 days of receiving your products.
If your product is returned opened, damaged or has been used we will refund you based on what we can resell the product for.
If you need an item replaced or receive a valuable product damaged we require that you purchase the replacement item. After receiving the replacement item you will need ship the original item back to us (or call us so we may issue a call tag) within 7-14 days so we can credit you back for the replacement item. If both items are kept, you will be billed for both of them.
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